Skip to content
PartnerSwipe Payment Processing

Merchant FAQ

Clear answers before you choose a payment partner.

Browse practical guidance about rates, equipment, integrations, funding, security, and switching processors.

Account terms, equipment compatibility, and availability vary. PartnerSwipe can confirm the details for your business after reviewing your needs.

Pricing and rates

11 questions

Understand processing costs, pricing structures, and statement comparisons.

What is my processing rate?

Your effective rate depends on the cards you accept, how transactions are entered, average ticket size, monthly volume, and pricing model. A statement review is the most reliable way to calculate what you currently pay.

What pricing model is best for my business?

The best model depends on transaction volume, average ticket, card mix, and how much predictability you want. PartnerSwipe can compare available models using your actual processing history.

What is interchange pricing?

Interchange is the base fee associated with a card transaction and is generally paid to the card issuing bank. Card networks publish interchange categories, while processors add their own fees and markup.

What is the difference between flat rate and interchange plus?

Flat rate pricing applies one or a few bundled rates to transactions. Interchange plus separates the underlying interchange cost from the processor markup, which can make the pricing details easier to review.

Are there any hidden fees?

Every proposed fee should appear in the written pricing schedule and merchant agreement. Ask PartnerSwipe to walk through monthly, transaction, compliance, equipment, gateway, and cancellation costs before you sign.

Is there a monthly fee?

Monthly fees depend on the selected processor, account, equipment, and services. Your proposal should identify each recurring charge before activation.

Are there PCI compliance fees?

A PCI program or noncompliance fee may apply depending on the account and processor. PartnerSwipe can explain the applicable requirements and fees in your written proposal.

Are there annual fees?

Annual fees vary by processing program and agreement. Review the complete fee schedule so you know whether an annual charge applies.

What happens if I cancel?

Cancellation terms depend on your merchant agreement and any equipment contract. Review notice requirements, equipment return rules, remaining balances, and any termination fee before switching.

Can you beat my current processor’s rates?

PartnerSwipe can compare your current statement with available pricing. A lower rate or lower total cost cannot be confirmed until the full statement, transaction profile, and account requirements are reviewed.

How much will I actually save?

Savings vary by business and are not guaranteed from a headline rate alone. A side by side statement review can estimate the difference using your actual volume, card mix, and recurring fees.

Equipment and POS

9 questions

Choose hardware and software that fit the way your business operates.

Do I have to buy new equipment?

Not always. Existing equipment may be reusable if it is supported, secure, unlocked when required, and compatible with the selected processor.

Can I keep my current terminal or POS?

Possibly. PartnerSwipe will need the exact model, software version, ownership status, and current processor configuration to confirm compatibility.

Do you offer Clover, SkyTab, PAX, or other POS systems?

PartnerSwipe works with several terminal and POS options, including systems from established providers. Current brands, models, pricing, and availability should be confirmed during your consultation.

Can the POS integrate with QuickBooks?

Some POS systems offer direct QuickBooks integrations or supported connectors. Compatibility depends on the POS model, QuickBooks product, and the data you need to sync.

Can it integrate with DoorDash, Uber Eats, and Grubhub?

Selected restaurant POS systems support delivery marketplace integrations. Availability and functionality vary by platform, location, and subscription.

Does it support online ordering?

Online ordering is available with selected restaurant and ecommerce solutions. PartnerSwipe can help identify a setup that connects orders and payments to your workflow.

Can I accept gift cards and loyalty programs?

Many POS systems support gift cards and loyalty features. Program capabilities, costs, and customer data portability vary by provider.

Can employees clock in and out through the POS?

Selected POS systems include employee time tracking and permissions. Confirm the scheduling, payroll export, and reporting features you need before choosing a system.

Can I manage multiple locations?

Many cloud based POS systems provide centralized reporting, menus, inventory, and user controls for multiple locations. Features depend on the platform and plan.

Payments accepted

8 questions

Review card, wallet, bank, and specialty payment options.

What cards can I accept?

Most merchant accounts can be configured for major card networks. The exact card brands and payment types available depend on account approval and processor support.

Can I accept Apple Pay, Google Pay, and Samsung Pay?

Compatible contactless terminals can accept supported mobile wallets through NFC. Confirm wallet support for the specific device and processor you select.

Can I take Tap to Pay?

Tap to Pay may be available through a compatible phone, application, merchant account, and operating system. PartnerSwipe can confirm which options fit your device.

Can I process ACH or eChecks?

ACH and electronic check services are available through selected providers. Approval, settlement timing, return rules, and fees differ from card processing.

Can I accept EBT?

Eligible businesses may accept EBT after obtaining the required government authorization and compatible processing equipment. PartnerSwipe can help review the technical requirements.

Can I accept HSA or FSA cards?

Acceptance depends on your merchant category, eligible products or services, account setup, and applicable program requirements. Confirm eligibility before advertising HSA or FSA acceptance.

Can I accept international cards?

Many merchant accounts can accept supported international cards. Additional cross border, currency, or risk controls may apply.

Can I take recurring payments?

Recurring billing is available with selected gateways and virtual terminals. Use a secure card vault and obtain the customer authorization required for your billing arrangement.

Online and ecommerce

8 questions

Connect online stores, invoices, gateways, and remote payments.

Can you integrate with Shopify?

Shopify controls which payment providers are available for each store and region. PartnerSwipe can review your setup and determine whether a supported connection is available.

Do you support WooCommerce?

WooCommerce can connect to many payment gateways through extensions. Compatibility depends on the selected gateway, extension, hosting environment, and checkout requirements.

Can I use Authorize.net?

Authorize.net may be available with compatible merchant accounts and integrations. PartnerSwipe can confirm gateway support and any setup or monthly fees.

Do you provide a payment gateway?

Gateway options are available for many online and integrated payment setups. The right gateway depends on your website, software, security needs, and transaction flow.

Can I send payment links?

Selected gateways and invoicing tools let you send secure hosted payment links by email or text. Features and fees depend on the provider.

Can I invoice customers online?

Online invoicing is available through selected gateways, virtual terminals, and business software integrations. PartnerSwipe can match the option to your billing process.

Is there a virtual terminal?

Virtual terminal options are available for businesses that need to enter payments securely from a browser. Account approval and transaction rules apply.

Can customers save their cards securely?

Selected systems use tokenization and a secure card vault so the business does not store raw card numbers. Availability depends on the gateway or POS platform.

Funding

5 questions

Learn when processed funds may reach your bank account.

When do I get paid?

Deposit timing depends on the processor, settlement cutoff, transaction type, risk review, and your bank. Your approval documents should state the expected funding schedule.

Do you offer next day funding?

Next business day funding may be available for eligible accounts. Cutoff times, excluded transactions, bank processing, and account status can affect timing.

Can I get same day funding?

Same day funding is available only through certain programs and may require eligibility, supported banks, specific settlement times, and additional fees.

What happens on weekends and holidays?

Bank holidays and weekends can delay standard deposits. Some programs offer different schedules, so confirm the funding calendar and cutoff times for your account.

Can I choose which bank account receives deposits?

Deposits can generally be directed to an approved business bank account. Ownership verification and a formal account change process are normally required.

Security and compliance

7 questions

Understand PCI responsibilities, fraud tools, and transaction security.

Is the system PCI compliant?

PartnerSwipe can provide PCI capable equipment and processing services, but PCI compliance also depends on how your business handles card data. You must complete the requirements that apply to your environment.

How secure is customer data?

Security depends on the full setup. EMV, encryption, tokenization, access controls, updates, and secure business practices can reduce exposure when properly configured.

Do you provide fraud protection?

Selected processors and gateways offer fraud screening and transaction controls. No tool prevents every fraudulent payment, so businesses should combine technical controls with clear review procedures.

What happens if I receive a chargeback?

You will normally receive a notice with the reason, response deadline, and requested evidence. Respond promptly through the processor portal or support channel if you want to dispute it.

How do chargebacks work?

A cardholder disputes a transaction through the issuing bank, and the amount may be withdrawn while the case is reviewed. The merchant can submit relevant evidence within the stated deadline.

What is EMV?

EMV is the chip card standard used to authenticate in person card transactions. A compatible terminal reads the chip or supported contactless credential instead of relying only on a magnetic stripe.

Is tokenization included?

Many modern gateways and POS systems use tokenization, but availability depends on the product and transaction flow. Confirm which data is tokenized and where tokens can be used.

Contracts and support

7 questions

Know the agreement, setup process, and available help before signing.

Is there a contract?

Contract terms vary by merchant account, equipment arrangement, and service provider. Review the complete merchant agreement before activation.

Is there an early termination fee?

An early termination fee may apply depending on the agreement. Ask for the amount, calculation method, notice period, and any separate equipment obligation in writing.

How long is the agreement?

Agreement length varies by program. Confirm the initial term, renewal terms, cancellation notice, and equipment commitment before signing.

Do you provide 24/7 customer support?

PartnerSwipe advertises 24/7 support for its merchant processing and POS solutions. The support channel may vary by processor or equipment provider.

Do I get a dedicated account manager?

PartnerSwipe provides personal guidance during review and setup. Confirm the ongoing contact and escalation process for your selected solution.

How long does setup take?

Setup time depends on underwriting, equipment shipping, programming, installation, and integrations. A straightforward terminal setup is different from a multilocation POS rollout.

Will someone train my employees?

Training options depend on the POS system and deployment. Ask what remote, onsite, or provider led training is included before scheduling installation.

Business specific questions

7 questions

Match payment tools to the way your industry works each day.

Do you have restaurant specific POS systems?

Restaurant POS options are available with features for menus, tables, tips, modifiers, kitchen workflows, and reporting. The exact feature set depends on the platform.

Can restaurants split checks and manage tables?

Selected restaurant POS systems support table maps, coursing, seat assignments, split checks, and tip management. Confirm the exact workflow during a demonstration.

Can retail stores scan barcodes?

Many retail POS systems support barcode scanners, inventory, variants, purchase orders, and product reporting. Hardware and software compatibility should be confirmed together.

Can salons book appointments?

Selected systems support appointments, staff calendars, reminders, customer profiles, and payments. PartnerSwipe can review whether a payment integration works with your booking platform.

Can medical offices store cards on file?

Secure card on file tools may be available through tokenization and a hosted vault. Medical offices should also review privacy, authorization, and software requirements for their workflow.

Do you support high risk businesses?

Some industries require specialized underwriting or a dedicated provider. PartnerSwipe can review the business type, processing history, products, and policies before determining available options.

Can nonprofits get discounted pricing?

Pricing programs may be available for eligible nonprofit organizations, but rates and qualification vary. Provide your organization details and processing history for an accurate review.

Cash discount and surcharging

5 questions

Compare customer pricing programs and their compliance requirements.

Is cash discounting legal in my state?

Rules vary by state, card brand, and program design, and they can change. Have the proposed program reviewed for your location and business, and obtain legal advice when needed before launch.

What is the difference between cash discount and surcharging?

A cash discount generally reduces a posted price when the customer pays with cash. A surcharge adds a disclosed fee to eligible credit card transactions. Each approach has different legal and card brand requirements.

How do customers react to the program?

Customer response depends on the business, local market, pricing, staff explanation, and clarity of disclosure. Review the customer experience before deciding whether a program fits your brand.

What signage is required?

Required notices depend on the program, jurisdiction, card brand, and sales channel. The displayed price, entrance, point of sale, checkout, and receipt may each have disclosure requirements.

Will my business really pay 0% processing fees?

Do not assume every processing cost disappears. Program fees, debit treatment, compliance costs, refunds, chargebacks, equipment, and other charges may remain. Review a complete written cost example.

Reporting

4 questions

See how supported systems organize sales and transaction data.

Can I see reports from my phone?

Many cloud based POS and gateway platforms offer mobile dashboards or responsive reporting. Access and available reports depend on the selected system.

Can I export transactions to Excel?

Many systems let you export transaction data as CSV or another spreadsheet compatible format. Confirm the available fields and date range before choosing a platform.

Can I track employee sales?

Selected POS systems can report sales, tips, discounts, refunds, and activity by employee or role. Permissions and reporting detail vary.

Can I see sales by product?

Inventory capable POS systems can report sales by item, category, modifier, location, and time period. The available detail depends on how the product catalog is configured.

Before switching processors

8 questions

Plan onboarding, installation, and the transition from your current provider.

Why should I switch processors?

A switch may make sense if it improves total cost, reporting, equipment, integrations, support, or contract terms. Compare the complete setup instead of deciding from one advertised rate.

What is the onboarding process?

Onboarding generally includes a statement and needs review, application, underwriting, equipment selection, configuration, testing, training, and activation.

Will there be any downtime?

A planned transition can reduce downtime, but it cannot always be eliminated. Keep the current system active until the new account, equipment, integrations, and deposits have been tested.

Can you transfer my customer database?

Data transfer depends on the old and new systems, export permissions, data format, and security rules. Raw card data usually cannot be moved directly, while token migration may require provider coordination.

How long does installation take?

Installation time ranges from a simple terminal activation to a phased POS rollout. Hardware, networking, menu or inventory setup, integrations, and training all affect the schedule.

Can you match or beat my current pricing?

PartnerSwipe can compare available pricing with a current statement. Any match or improvement depends on the full transaction profile, services, risk review, and written terms.

Can I keep my existing merchant account?

That depends on whether your current acquiring relationship supports the new gateway, equipment, or POS. In some cases a new merchant account is required.

What makes PartnerSwipe different from Square, Stripe, or Toast?

PartnerSwipe focuses on reviewing each merchant’s statement, workflow, equipment, and support needs before recommending a setup. Compare total cost, contract terms, features, ownership, and service across every provider you consider.

Find out what your processing is really costing you.

Get a review of your rates, equipment, and options with no obligation.